Thank you for choosing our customized apparel services! Please note that due to the personalized nature of our products, all sales are final. We are unable to offer refunds, exchanges, or cancellations once an order has been processed, as each item is specifically made for you.
By placing an order, you acknowledge and agree to the following terms:
- Customization: All apparel is made according to the design and specifications provided by you. We encourage you to review your order and customization details carefully before submitting. Any errors in design, size, or color are the responsibility of the customer.
- Quality Concerns: In the unlikely event of a defective product or a mistake on our part (e.g., incorrect design, incorrect size, or faulty materials), please contact us within 24 hours of receiving your order.
- No Returns or Exchanges: Due to the personalized nature of customized items, we do not accept returns or exchanges unless the product is damaged, defective, or there was an error in the customization process.
- Order Confirmation: It is your responsibility to verify that all details, including but not limited to text, design, colors, and size, are correct before finalizing your order. Once the order is confirmed and processed, we cannot make changes or offer refunds.
We appreciate your understanding and are committed to providing high-quality custom apparel. If you have any questions before placing your order, please call 305.690.9990 or email us at info@nwapparel.com for assistance.
